The Marketing Audit Comes Of Age Pdf

Strategic Marketing Planning Audit Violeta Radulescu Lecturer, PhD., Academy of Economic Studies, Bucharest Email: vio.radulescu@yahoo.com Abstract Market-oriented strategic planning is the process of defining and maintaining a viable relationship between objectives, training of personnel and resources of an organization, on the.

.Alderson, Wroe. Marketing Behavior and Executive Action. Homewood, IL: Irwin.Bateson, John E.G. “Why We Need Service Marketing.” In Conceptual and theoretical Developments in Marketing, pp 131–146.

Ferrell, S.W. Brown, and C.W. Chicago: American Marketing Association.Berkowitz, Eric N. And William A. “The Marketing Audit: A Tool for Health Service Organization.” Health Care Management Review 3 (Fall): 51–57.Berry, Leonard L. “Services Marketing Is Different.” Business 30 (May–June): 24–29.— 1983. “Relationship Marketing.” In Emerging Perspectives on Services Marketing, pp.

Shostack, and G.D. Chicago: American Marketing Association.— 1986.

“Big Ideas in Services Marketing.” Journal of Consumer Marketing 3 (Spring): 47–51.Berry, Leonard L., Valarie A. Zeithaml, and A.

“Quality Counts in Services, Too.” Business Horions 28 (May–June): 44–52.Bitner, Mary Jo, Bernard M. Booms, and Mary Stanfield Tetreault. “The Service Encounter: Diagnosing Favorable and Unfavorable Incidents.” Journal of Marketing 54 (January): 71–84.Buzzell, Robert D., and Bradley T. The PIMS Principles-Linking Strategy to Performance. New York: The Free Press.Capella, Louis M., and William S. “The Marketing Audit: Methods, Problems and Perspectives.” Akron Business and Economic Review 9 (Fall): 37–41.Chase, Richard B.

“Where Does the Customer Fit in A Service Operation?” Harvard Business Review 56 (November–December): 137–142.Churchill, Gilbert A., Jr. “A Paradigm for Developing Better Measures of Marketing Constructs.” Journal of Marketing Research 16 (February): 64–73.Day, George S. Analysis for Strategic Market Decisions St. Paul, MN: West.Garvin, David A. “Competing on the Eight Dimensions on Quality.” Harvard Business Review 65 (November–December): 101–109.George, William R.

“Internal Marketing and Organizational Behavior: A Partnership in Developing Customer-Conscious Employees at Every Level.” Journal of Business Research 20 (January): 63–70.Gerbing, David W., and James C. “An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment.” Journal of Marketing Research 25 (May): 186–192.Gronroos, Christian. “Internal Marketing—An Integral Part of Marketing Theory.” In Marketing of Services, pp. Donnelly and William R. Chicago: American Marketing Association.—.

Strategic Management and Marketing in the Service Sector. Helsingford: Swedish School of Economics and Business Administration.—. “Innovative Marketing Strategies and Organization Structures for Service Firms.” In Emerging Perspectives on Services Marketing, pp. Shostack, and G.D. Chicago: American Marketing Association.Kelly, Eugene J., and William Lazer. Managerial Marketing: Perspectives and Viewpoint. Homewood, IL: Irwin.Kohli, Ajay K., and Bernard J.

“Market Orientation: The Construct, Research Propositions, and Managerial Implications.” Journal of Marketing 54 (April): 1–18.Kotler, Philip. “From Sales Obsession to Marketing Effectiveness.” Harvard Business Review 55 (November–December): 67–75.—. “Forward.” In Service Management and Marketing— Managing the Moments of Truth in Service Competition. Christian Gronroos. Lexington, MA: Lexington Books.Kotler, Philip, William T. Gregor, and William H. Download wire send ultimate rar software free. “The Marketing Audit Comes of Age.” Sloan Managment, Review 18 (Winter): 25–43.Kotler, Philip, William T.

Gregor, and William H. “The Marketing Audit Comes of Age—Retrospective Commentary.” Sloan Management Review 30 (Winter): 59–62.Langeard, Eric, John E.G. Bateson, Christopher H. Lovelock, and Pierre Eiglier. Services Marketing: New Insights from Consumers and Managers. Cambridge, MA: Marketing Science Institute.Leonard, Frank S., and W.

“The Incline of Quality.” Harvard Business Review 60 (September–October): 163–171.Levitt, Theodore. “Marketing Intangible Products and Product Intangibles.” Harvard Business Review 59 (May–June): 94–102.Lewis, Robert C., and Bernard H. “The Marketing Aspects of Service Quality.” In Emerging Perspectives on Services Marketing, pp. Shostack, and G.D. Chicago: American Marketing Association.Lovelock, Christopher H.

“Classifying Services to Gain Strategic Marketing Insights.” Journal of Marketing 47 (Summer): 9–20.Mokwa, Michael P. “The Strategic Marketing Audit: An Adoption/Utilization Perspective.” The Journal of Business Strategy 6 (Spring): 88–95.Naylor, John, and Alan Wood. Practical Marketing Audits: A Guide to Increased Profitability. New York: John Wiley, & Sons.Nunnally, J.

Psychometric Theory. New York: McGraw-Hill.Parasuraman, A., Valarie A. Zeithaml, and Leonard L.

“A Conceptual Model of Service Quality and Its Implications for Future Research,” Journal of Marketing 49 (Fall): 41–50.Parasuraman, A., Valaria A. Zeithaml, and Leonard L. “SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality.” Journal of Retailing 64 (Spring): 12–40.Payne, Adrian F. “Developing A Marketing-Oriented Organization.” Business Horizons 31 (May–June): 46–53.Quelch, John A., Paul W.

Farris, and James M. “The Product Management Audit.” Harvard Business Review 65 (March–April): 30+.Reynolds, Edward B.

“Introduction.” In Analyzing and Improving Marketing Performance: Marketing Audits in Theory and Practice, pp. Albert Newgarden and Eugene R. New York: American Management Association.Shostack, G. “Breaking Free from Product Marketing.” Journal of Marketing 41 (April): 73–80.Shuchman, Abe. “The Marketing Audit: Its Nature, Purposes, and Problems.” In Analyzing and Improving Marketing Performance: Marketing Audits in Theory and Practice, pp. Albert Newgarden and Eugene R. New York: Amercan Management Association.Solomon, Michael R., Carol Suprenant, John A.

Czepiel, and Evelyn G. “A Role Theory Perspective on Dyadic Interactions: The Service Encounter.” Journal of Marketing 49 (Winter): 99–111.Thomas, Dan R.E. “Strategy is Different in Service Businesses.” Harvard Business Review 56 (July–August): 158–165.Tirmann, Ernst A. “Should Your Marketing Be Audited?” European Business (Autumn): 49–56.Wheatley, Edward W. Marketing Professional Services.

Englewood Cliffs, NJ: Prentice-Hall.Wilson, Aubrey. Marketing Audit Check Lists. New York: McGraw-Hill.Wind, Yoram, and Thomas S. “Marketing Strategy: New Directions for Theory and Research.” Journal of Marketing 47 (Spring): 12–25.Zeithaml, Valarie A. “Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence.” Journal of Marketing 52 (July): 2–22.Zeithaml, Valarie A., A.

Parasuraman, and Leonard L. “Problems and Strategies in Services Marketing.” Journal of Marketing 49 (Spring): 33–46.